Refund Policy

Start a request within the delivery window

Please apply for a return or exchange within 30 days after delivery. The date you contact us determines whether the application is within the window; this does not require the returned parcel to arrive at a warehouse within that period.

Non-defective purchases and faulty goods

Returns are available for qualifying new merchandise, including an unused item you no longer want or a fragrance or option selected by mistake. Non-defective goods must remain unused and in their original condition. We also consider items supplied damaged, defective, incorrectly, with parts missing, or materially inconsistent with the listing. Existing damage or a defect is not a reason to require that item to be intact before you report it. Applicable statutory protections are preserved.

Approval comes before the return parcel

Email ifawawigiz59@gmail.com with the order reference, the checkout email, and an explanation. For a product problem, attach helpful photos or video and keep the packaging and included parts. Our reply will confirm approval where appropriate, return instructions, and the correct destination. Do not assume the correspondence address on our contact page is a returns warehouse.

Postal returns and replacements

The free prepaid return label is included in the package. Once your return is approved, mail it using the confirmed instructions and that label. There is no label charge, no charge for the return postage covered by it, and no restocking fee. If the label was not received or has been lost, ask us for help. The label alone is not authorization to send goods back. We accept eligible exchanges; a replacement depends on the assessment and stock available.

After a refund is approved

We issue or begin processing the refund through the original payment method within 10 days of approval. The time taken by your bank to display the credit is separate and can extend beyond that period.