FAQ

Which product details should I check?

Use the listing to compare the fragrance, format, size, and selectable options. Read the instructions and warnings supplied with the item. Accessories and refills should be used only as described for that product.

How are delivery time and cost calculated?

Checkout presents services and charges for the address you enter. Allow 1–2 business days after authorization for order preparation, then approximately 4–6 business days from dispatch for standard transit. Consult Shipping Policy for delays, tracking, and address corrections.

What if I change my mind or receive a problem item?

Tell us within 30 days after delivery. Qualifying new, unused non-defective purchases may be returned, and damaged, defective, wrong, or incomplete goods can be reviewed too. Eligible exchanges are available subject to assessment and replacement stock.

How do I send an approved return?

Contact us first for approval and the destination. A free prepaid return label comes inside the package; request help if yours is missing. Send the approved return by mail with that label. We do not charge a restocking fee. The Refund Policy explains the full process.

When should a refund appear?

We start or process an approved refund within 10 days of approval, using the original payment method. Your financial institution determines when the credit becomes visible.

Where are payment and data questions handled?

The Payment Policy covers checkout authorization and issuer assistance. Read the Privacy Policy for information use and available choices. For personal assistance with any of these matters, open Contact Us.